Credit Complaints Resolution Letter

When you have a complaint with a credit card company that you want resolved, use this letter to confirm your actions and the steps that the credit card company needs to take, in order to get it resolved. We suggest making the complaint over the phone, and then sending them this letter to confirm your conversation on the phone.

Click here to get an MS Word format version of this letter. A .doc file will open up and save it to your Desktop. This way you can easily retrieve the file.

Date Today (mm-dd-yyyy)

Your Name
Your Address

Credit Card Company's Name
Mailing Address

Re: (Your account #)

Dear Mr. (Person whom you spoke with on the phone):

Thank you for speaking with me on the phone today and agreeing to resolve my complaint. I just wanted to summarize my complaint which is (enter your complaint - use facts, figures and proof).

As we agreed on the phone, your company promises to (enter the action that the credit card company promised to carry out).


(Your Signature)
(Your Printed Name)