Credit Card Company's Name
Re: (Your account #)
Dear Mr. (Person whom you
spoke with on the phone):
Thank you for speaking with
me on the phone today and agreeing to resolve
my complaint. I just wanted to summarize my
complaint which is (enter your complaint - use
facts, figures and proof).
As we agreed on the phone,
your company promises to (enter the action that
the credit card company promised to carry out).
(Your Printed Name)